RevNet User Guide - Returned Mail/Incorrect Address

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		How Do I.....Use Returned Mail/Incorrect Address?
		Statements and other items mailed to patients can be returned to sender for many reasons. RevNet includes the ability to mark the patient as having an incorrect address and prevent further mailings from being sent to the incorrect address. This does not prevent services from being billed to insurance companies.
		This page includes the following information:
		Mark Patient as Incorrect Address
		Update Patient Address
		Remove Incorrect Address from Patient Information
		What's Next...
		Mark Patient as Incorrect Address
		There are two places that a patient can be marked as having an incorrect address, Patient Information and Account Inquiry.
		To update from Patient Information, locate the patient.
		Navigate to eRecord -> Patient Information. Use QuickSearch.
		Under Contact Information, click Flagged as Incorrect Address (Returned).
		Click .
		To update from Account Inquiry, navigate to A/R Mgmt -> Account Inquiry. Filter to Patient/Invoice #. Use the Action Item List to Mark as Returned Mail (Incorrect Address).
		Click OK on the Confirmation Box.
		RevNet will show a popup when complete.
		Patients who are marked for Returned Mail/Incorrect Address will:
		Appear Yellow in Account Inquiry.
		Have Returned Mail appear in Claims Edit.
		Be unable to print Request for Information.
		Have no statements sent until resolved.
		Update Patient Address
		Once a patient's correct address has been verified, the patient's information should be updated. This can be done from Patient Information and two ways in Returned Mail/Incorrect Mail bucket of A/R Management.
		To update from Patient Information, locate the patient.
		Navigate to eRecord -> Patient Information. Use QuickSearch.
		Update Patient Information and click .
		To update from Returned Mail/Incorrect Address bucket of A/R Management Summary, Navigate to A/R Mgmt -> A/R Mgmt -> Summary. Click on Returned Mail to see the list of patients marked as Returned Mail/Incorrect Address.
		Click icon in Comment Column to edit the address. When complete, click Save.
		Click in the address line to enable in-line edit of the address. When complete, press <Enter> on the keyboard.
		Remove Incorrect Address from Patient Information
		There are two places that a patient can be marked as having an updated, corrected address, Patient Information and Returned Mail/Incorrect Mail bucket of A/R Management..
		To update from Patient Information, locate the patient.
		Navigate to eRecord -> Patient Information. Use QuickSearch.
		Under Contact Information, un-check Flagged as Incorrect Address (Returned).
		Click .
		To update from Returned Mail/Incorrect Address bucket of A/R Management Summary, Navigate to A/R Mgmt -> A/R Mgmt -> Summary. Click on Returned Mail to see the list of patients marked as Returned Mail/Incorrect Address.
		Select the patient(s) with updated addresses.
		Click .
		What's Next....
		Depending on the status of your patient and/or invoice you may need to:
		Locate patient(s) in Payer Verification and print Request for Information as needed.
		Locate patient(s) in Account Inquiry and Reset Dunning Language to allow for a new statement to be sent the next day.