For Application Questions or Issues

Step 1. Utilize the free self-help tools on my.HealthEMS.com 24 hours a day, 7 days a week. 

Step 2. Contact Sansio Customer Support at (218)-625-7000. Customer Support is staffed Monday through Friday,  7 a.m. to 6 p.m. Central Time*. 

          * Sansio offices are closed on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day.

System Unavailability

System Unavailability is defined as an issue within our data center blocking access to the application for your entire agency.  If you believe the system to be unavailable, and no users in the agency can log in to the application, then follow these steps:

Step 1. Make sure you can browse other web sites (i.e., www.yahoo.com)

Step 2. Make sure all other PC’s in the agency are having the same problem.

Step 3. If possible, try to access the Internet through other means such as dial-up to ensure the problem is not your local Internet connection.

Step 4. Logout and try to log back in.

Step 5. If none of the above attempts results in a successful session, please page us at: 218-788-8190.

For Other Inquiries

Please visit the Contact Us page of our main website.